FAQ

Commonly asked questions

By offering concise and informative responses, this section helps users find solutions without the need to contact customer support, saving time

Getting started takes three steps. First, register your company on the admin portal at portal.niftie.app. Second, set up your company settings (details like your logo, Terms & Conditions link, cancellation policy and VAT settings). Third, invite your team and customers so they can access the mobile app. You get a 30-day free trial with full access, no payment details required. For more information check our User Guide page.

No. You can register your company and use Niftie for the full 30-day trial without entering any payment or card details.

Company registration happens on the web portal at portal.niftie.app, not in the mobile app. This is also where you'll manage your team, customers, jobs and settings going forward.

To register, you just need some general information such as your name, email, phone number and company name. Everything else — your company logo, Terms & Conditions link, cancellation policy and VAT settings — is added afterwards from the portal and is optional, except for VAT settings, which are required.

From the portal, create a profile for each cleaner/staff member and customer with their basic details, such as name and email, address. Once you save their profile, an invitation email is sent to them automatically (including your company logo and Terms & Conditions link), prompting them to download the mobile app and start using their account.

No. The web portal at portal.niftie.app is for admins only. Your team (cleaners/staff) and your customers should use the mobile app exclusively.

The Niftie app is available on both iOS and Android.

Yes, and it's actually recommended. Admins can use the mobile app to view the full schedule and receive real-time push notifications for things like new job requests, cancellations and other job changes, so it's a great way to stay on top of what's happening. Creating new jobs and assigning cleaners, however, can only be done through the web portal, not the mobile app.

No, it's not required. That said, we'd recommend it for both. For cleaners, the app is the easiest way to see their schedule at a glance and stay updated on any changes. For customers, it's optional but recommended too — it lets them view their upcoming bookings and make amendments (like rescheduling or cancelling) without needing to contact you directly.

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